The Headlands Hotel Guest Information Page 

CONTACT NUMBERS

• Main hotel number: 01723 373717

• Steve’s mobile: 07770 828188​

  • Text, WhatsApp or Call​

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If you have any questions or need anything at all, just let us know. We hope you enjoy your stay with us.

Steve & Karen

 

ARRIVALS & DEPARTURES​

• Check-in: from 3PM to 8:30PM

  • contact us if you need a later arrival​

• Check-out: by 10:30AM

  • we are unable to accommodate late check-outs​

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BREAKFAST & BAR

• Breakfast: served from 8:30AM to 9:30AM​​

• Bar: open nightly from 6:00PM

• Evening Food: Monday to Saturday 6:00PM to 7:00PM

  • More about Breakfast​

  • More About Bar & Evening Food

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​FIRE SAFETY

• Alarm: continuous ringing bell

• Fire Exits: main staircase to the front door, or use the fire exits on Floor 1 & 2, gather on the grass opposite

• Fire Instructions: on back of room door

• Fire Doors: keep them shut at all times

 

MEDICAL HELP

• Non-urgent: NHS 111

• Emergency: 999

• Scarborough Hospital: Woodlands Drive YO126QL, Tel 01723 368111

• Northstead Pharmacy: 5-min walk, Tel 01723 362613

 

​SMOKING & VAPING

• Smoking: not allowed anywhere except away from the property

  • Ashtray at the bottom of drive to keep area tidy​

• Vaping: not allowed anywhere inside the hotel​

  • You may vape outside on the property, please be respectful to other guests​​

  • Do not leave vapes or e-cigs charging in rooms; they will be disconnected

• Guests found smoking or to have smoked inside the hotel: £150 cleaning fee and asked to leave without refund​

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WI-FI

• Networks: Floor 1 & Floor 2, password on reception noticeboard

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CAR PARKING

• Car Park: located at the rear of property

• On Street: free to park all around the hotel

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TESCO EXPRESS & POST OFFICE

• Tesco Express: 10-min walk along Burniston Road

• Post Office: 10 min walk up to Newlands Park Road​​

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LOST PROPERTY & KEYS

• Returning Property: £5 plus the cost of postage & packaging

• Guests who lose door keys: £75 to replace a hotel key, room key & key fob

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ROOMS & SERVICING

• 2 Night Stay: room servicing is on demand, just let us know if you need anything

• Longer Stays: room servicing schedule given at check-in

• Room Servicing Days: towels for changing in bath or shower, place card on bed for linen change

• Heated Towel Rails: in all rooms, some electric some on mains system

• Heating System & Hot Water: system on timer, any questions contact reception

• Tea Trays: complimentary tea, coffee & biscuits, topped up every 2 nights

• Decaf & Herbal: please help yourself from the tray in reception

• Tap Water: perfectly acceptable to drink, bottled tap water complimentary, bottled spring water available to buy

• Cooling Fans & Heaters: available in rooms, or contact reception

• Blankets: fluffy blankets in wardrobe, please leave on bed for cleaning after use

• Lighting: sensor lights in hallways, they will pick you up and light the way as needed