Booking Policy
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Contact us if you have any questions about our terms and conditions.
Cancellation Fees & Payment
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Free cancellation or changes are available until the deadline stated on your booking confirmation.
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After this deadline, the full booking amount will be charged if you cancel.
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Covid-19 is no longer accepted as a reason to waive cancellation fees
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Please ensure you have appropriate travel insurance to cover illness-related cancellations.
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Payment is due in full at check-in, but we reserve the right to take payment once the free cancellation deadline has passed.
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If your reservation was made with booking.com, payment will be taken once the free cancellation deadline has passed.
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Check-In & Check-Out
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Check-in is from 3PM to 8:30PM
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Earlier check-in is possible, just give us a call and we will do our best to accommodate your early arrival.​
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Later check-in is possible up to 10:30PM but this must be agreed with us in advance, please give us a call.​​
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Child Policy
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Minimum child age: 4 years.
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Maximum child age: 13 years.
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Children aged 13 and over are very welcome, however, they are classed as an adult at The Headlands Hotel.
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Anyone under the age of 16 must be in a room with an adult aged 18 or over.
Noise, Groups & Additional Charges
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We are a quiet hotel after 11PM. Please respect fellow guests and keep noise (including TV volume) to a minimum.​​
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Zero tolerance for anti-social behaviour towards staff, guests, or property. We will contact the police and take action if necessary.
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Excess room cleaning charge: £150 plus the cost of any damages. These will be charged to your card, and further action may be taken to recover losses.
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Lost room key replacement: £75
Group Booking Policy
We welcome group bookings, but they must be made directly with us by telephone. Group reservations are not accepted via our website or booking.com.
Please note: Stag, Hen, and other party-style groups are not accepted at The Headlands Hotel.
To enquire about a group booking, please visit our [Group Booking Page].
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Stag, Hen or other 'Party Groups' are note welcome​
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To enquire about a group booking, click on our group booking page​
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Our definition of a Group Booking is when 3 or more rooms are booked together for the same purpose of visit.
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We reserve the right to refuse group bookings without explanation if we feel that guest comfort may be adversely affected.
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Groups booking separately to avoid detection may be refused entry or asked to leave without refund.
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Group bookings will be required to pay a deposit and will be subject to less flexible cancellation terms, confirmed in writing at the time of booking
What Qualifies as a Group Booking?
A Group Booking is defined as three or more rooms reserved together for the same purpose of visit.
Important terms:
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We reserve the right to refuse any group booking without explanation if we believe it may impact the comfort of other guests.
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Groups attempting to book separately to avoid detection may be refused entry or asked to leave without refund.
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All group bookings are subject to a deposit and less flexible cancellation terms, which will be confirmed in writing at the time of booking.
